FAQs

After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.

To locate the order number for a pending order on our website: 

- Log in.

- Go to "My Account" page.

- Scroll down to "Pending Orders".

Diamond painting is a relatively new and immensely fun craft that requires you to take tiny square or round shaped, flat backed rhinestones and place them onto a sticky template to create a stunning, ultra sparkly 5D image. Diamond painting therefore does not have anything to do with actual painting; it is thought to be more of a modern combination of cross stitch, paint by numbers and mosaics.

Depending on the size of the canvas and your experience level, as well as how many people are working on a painting, kits can take 50+hours to complete. Our smaller kits (30x30cm | 12x12in) and can take about 15 or more hours to complete. Our larger kits (90x60cm | 35x24in) and can take 50 or more hours to complete. The more time you spend diamond painting, the more skilled you become, and the faster you get! 

Instructions are included in every Dreamer Designs - Diamond Canvas Kit. To find instructions in other languages, click HERE.

For more in depth tutorials, you can visit our DreamerTV YouTube Channel. You will find dozens of videos to take you from beginner to expert level in no time!

Dreamer Designs carries 2 diamond shapes, square or round.

Our premium 2.5mm resin square diamonds with 13 or 9 surface cuts reflect light for an ultra shiny effect. Square diamonds are the perfect option for those who want the fullest representation of their artwork. Although placing them down requires more precision, square’s benefit from fitting edge-to-edge. With no canvas showing through, they help provide a complete mosaic effect.

Our premium 2.8mm resin round diamonds with 26 surface cuts (double compared to competitors) shimmer like no other! Round diamonds are generally preferred by beginners, as they are easier and faster to pick up and place on the canvas. 

The Aurora Borealis (AB) rhinestones are our premium diamonds. We use them as accents to create a glowy effect across your finished canvas. These iridescent square diamonds have a special coating that simulates the colours of the Northern Lights. They’re shimmering, ethereal and completely beautiful!

Sometimes bigger is better...when it comes to canvas size! Diamond painting is pixel art and turning a design or painting into a diamond canvas template involves breaking the image down into individual pixels. Each pixel is a space for a diamond drill and that means if you shrink the design to a smaller canvas, a single diamond will cover more area on the design.

On a large canvas, an image of a bird may be several pixels. When you paint it with diamonds, you could have different colors in the bird, which means it would look more realistic.

If you were to shrink that same picture to a small canvas, the bird could be reduced to just a few pixels and just one color - definitely not as realistic!The small canvas would look more “pixelated”, which means the individual dots (or diamonds in this case) would be noticeable.

With Dreamer Designs - Diamond Canvas Kits, we try and avoid as much pixelation as possible. With some of our landscape designs, pixelation is inevitable but this is why we recommend to try and choose a bigger canvas size when opting for a design with lots of detail. We have many smaller kits with more of a basic design to avoid pixelation and this is perfect for beginner diamond painters.

The design sizes listed on our website are approximate dimensions. After applying glue to the canvas, it goes through a drying process that may slightly alter the original dimensions. As a result, our canvases may be off by 1-3 cm.

Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our Los Angeles facility.

If you just placed your order, please e-mail us at support@dreamerdesigns.com as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a small window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.

Unless otherwise instructed in your confirmation email, all orders are processed and shipped within 24 hours (excluding weekends and holidays.)

All duties, taxes, and fees are usually included in the price for most countries. However, additional fees may apply upon arrival of your package for some developing countries.

We cannot ship our normal kits or custom kits to PO boxes in the USA or Internationally.

To stay up to date with the latest promotions, sign up for our newsletter at the bottom of this web page. We usually email our latest promotions/coupon code to our newsletter subscribers so make sure to sign up!

You can use your Diamond$ rewards at any time, however, they cannot be combined with other promotional coupons that are being offered.

We currently accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay and Amazon Pay.

We also accept flexible payment plan options from Sezzle, Klarna and Shop Pay.

Yes, we do!

You can read about our return policy here.

Orders can be canceled as long as they haven't been picked & packed or shipped. If your order has already been processed, we will not be able to cancel it for you. You will need to return it for a refund.

You must send back the unwanted product(s) at your own expense. We highly recommend shipping your piece(s) back via the same courier that it came from.

If any part of your Diamond Canvas Kit is damaged, don't worry because it comes with a Lifetime Warranty from Dreamer Designs! Read more about our Lifetime Warranty HERE.

In case of any accidents or mishaps, we offer free Uh-Oh Insurance for all of our Diamond Canvas Kits. Read more about Uh-Oh Insurance here.

Our Dreamer Cloud canvases are made from 100% fabric. We do not use a paper or plastic blend like many of our competitors. This means that the canvas itself is made up of hundreds of threads intertwined together to form a solid surface. Therefore, fraying to the edges is to be expected. We have sewn a ribbon (aka the tiny border of dots around the edges) to prevent the fray from surpassing too far into the canvas or painting field.

If fraying occurs, you can simply snip off any extending threads with a pair of sharp scissors or take a 1:1 glue water ratio mixture and use a paintbrush along the edges. To learn more click HERE.

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