Dreamer Lifetime Warranty
If you have ever owned a diamond painting, you may have asked yourself, “I wonder if the diamonds will ever fall off after time?” or “I wonder how long before these diamonds lose their shine?” At Dreamer Designs, we’re confident in our products and offer our Dreamer Lifetime Warranty against all product defects.
What exactly does this mean?
After you purchase from Dreamer Designs, you are covered for life! Your new Diamond Canvas Kit™ Lifetime Warranty covers all defects including:
- Canvas creases, wrinkles, rips and scratches
- Defects to any tool kit accessories
- Missing or wrong diamonds
- Diamonds falling off after completion
- Diamonds losing shine
We’ve Got Your Covered!
Dreamer Designs understands how important it is to get what you paid for and also for that product to last - not just last a little while, for last for life! We want to ensure that you have an awesome experience with the products you purchase from us. We provide a lifetime warranty so you can diamond paint with zero worries!
If you experience any of the above issues, we stand ready to replace the individual parts--maybe even your entire kit--at NO COST to you!
Filing a Dreamer Lifetime Warranty Claim
All we ask is that you snap a picture of the defect! Yes, the defect may not look pretty, but it will let us know (visually) what happened! We can replace the part itself or send a full new kit.
Send an email HERE, along with the following information:
- Your name and order number
- A brief description of your problem along with the photo
- Then, please tell us how to make you a happy, satisfied customer.
A customer support agent will get back to you within 24 hours.
